Submitting a Claim
Before any repairs can be made, you must call 877-850-0443 to begin the authorization and claim process. Our claims department hours are Monday through Friday, 8:00 am to 7:00 pm (CT) and Saturday, 8:00 am to noon (CT). For mechanical breakdowns, please carefully follow this procedure outlined in your contract:
01.
Use all reasonable means to protect your vehicle from further damage
This may require you to stop your vehicle and call for Roadside Assistance to have your vehicle towed, please call 855-522-2813.
02.
Be sure to only take your vehicle to a licensed repair facility of your choice
Have the repair facility contact us at 877-850-0443 before you direct any repairs to be made
03.
Authorization from Omega Autocare is strictly required before any repairs can begin
Have the repair facility contact us at 877-850-0443 before you direct any repairs to be made
For mechanical breakdown outside of our normal business hours, please consult your contract for instructions on submitting a claim after hours.
As an important reminder, Keep All Receipts. This includes receipts for car rental charges, lodging, meals and signed service receipts (including dates, mileage and description of your vehicle) as required by your contract. These receipts verify you’ve met your obligation to keep the vehicle in good maintenance.
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Be sure to only take your vehicle to a licensed repair facility of your choice. Have the repair facility contact us at 877-850-0443 before you direct any repairs to be made